Terms & Conditions
Taxes
For all orders shipped within the States of Missouri and Kansas, DiebelSG.com is required BY LAW to collect State Sales Taxes. We do not charge tax when shipping outside Missouri or Kansas.
Guarantee
Diebel’s Sportsmens Gallery has been faithfully serving customers since 1954. We care about your satisfaction and stand behind every product we sell. We take pride in selecting and testing many of the cigars that we sell. We only deal with quality cigar manufacturers. You can buy from us with confidence. You may make a return for any reason. Your return will be handled with courtesy and professionalism and the refund or replacement will be processed quickly. This is our guarantee to you, our customer. We guarantee our cigars and other products up to 30 days from the shipping date. After that time period, returns will NOT be accepted.
Return Policy Guidelines
Returns will be accepted up to 30 days.
• Items must be in new condition
• Items must be returned with all original packaging and accessories
Original shipping will be refunded only when one of the following is true:
1. Defective merchandise
2. Wrong item shipped due to our error
3. Damaged in transit
Trademark/Copyright
This is the primary web site of DiebelSG.com, Inc. owned by Fred Diebel, Inc. U.S. Federal and International Copyright and Trademark laws protect all the content within this web site including, but not limited to text, images, and coding. No content may be copied or reproduced in any form, hosted elsewhere online, or utilized in any means without the explicit written permission of DiebelSG.com.
Shipping
All shipments Freight on Board (FOB) Kansas City, MO. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Kansas City, Missouri, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.
Notice
You must be 21 to enter this website. Cigars on this website are not intended for or marketed to anyone under 21.
We do not ship tobacco products to Utah or Hawaii. We comply with California Senate Bill 39 which requires adult signature.
Surgeon General’s Warning: Cigars are not a safe alternative to cigarettes.
Privacy Policy
All of the information we collect via this website is used exclusively for the purpose of fulfilling our customers’ orders, managing their accounts, and to inform customers directly about site updates and periodic specials. If the need arises, we may call the contact number customers provided to resolve an issue, however customers will never receive any sort of phone solicitation from DiebelSG.com. We do not share any of the information provided by our customers with any other.
If at any time you no longer wish to receive emails or wish to have your account terminated, please let us know. Please include as much info as possible with your request such as your name, account login name, address, and telephone number. Upon the receipt of your request we will promptly delete you from our systems.
If you would like to modify or update any of your online account information you can do so yourself via the “My Account” link provided at the top of each page.
State Restrictions
California
While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
• Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
• Obtain the signature of a person 21 years of age or order before completing the delivery
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.
• Your Company complies with the State of California UTL Bill and will not knowingly ship any of the products subject to this law to the State of California.
Connecticut
Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:
• Small Cigars (Weighing 3lb per 1000 or less)
Delaware
While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53
requires us to:
• Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process, and the information will only be used to comply with your state’s requirements. Obtain the signature of a person 21 years of age or order before completing the delivery Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.
Hawaii
Due to Hawaii State Regulations, we do not ship any products to Hawaii addresses.
Maine
Due to Maine State Regulations, we do not ship the following products to Maine addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco
Maryland
Due to Maryland State Regulations, we do not ship the following products to Maryland
addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
Massachusetts
Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to
Massachusetts addresses.
Montana
Due to Montana State Regulations, we do not ship the following products to Montana addresses:
• Filtered Cigars
Pennsylvania
Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:
• Small Cigars (Weighing 4lb per 1000 or less) in carton packs, containing 20 to 25 sticks per pack.
Utah
Due to Utah State Regulations, we do not ship any products to Utah addresses.
Vermont
Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:
• Small Cigars (Weighing 4.5lb per 1000 or less)
Washington
Due to Washington State regulations, we cannot ship the following products to Washington addresses:
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco
Online Safety
We use SSL and encrypt all of your personal information, including credit-card number, name, and address, as the information is validated via the Internet.
Contact Information
Via Mail:
Diebel’s Sportsmens Gallery
426 Ward Parkway
Kansas City, MO 64112
Via Telephone:
(800) 305-2988
Via Email:
[email protected]