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Terms & Conditions

Taxes

For all orders shipped within the States of Missouri and Kansas, DiebelSG.com is required BY LAW to collect State Sales Taxes. We do not charge tax when shipping outside Missouri or Kansas.

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Guarantee

Diebel’s Sportsmens Gallery has been faithfully serving customers since 1954. I care about your satisfaction. I stand behind every product we sell. I take pride in selecting and testing many of the cigars that we sell. I only deal with quality cigar manufacturers. You can buy from me with confidence. You may make a return for any reason. Your return will be handled with courtesy and professionalism and the refund or replacement will be processed quickly. This is my guarantee to you, our customer. We guarantee our cigars and other products up to 30 days from the shipping date. After that time period, returns will NOT be accepted.

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Return Policy Guidelines

Returns will be accepted up to 30 days.

• Items must be in new condition
• Items must be returned with all original packaging and accessories

Original shipping will be refunded only when one of the following is true:

1. Defective merchandise
2. Wrong item shipped due to our error
3. Damaged in transit

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Trademark/Copyright

This is the primary web site of DiebelSG.com, Inc. owned by Fred Diebel, Inc. U.S. Federal and International Copyright and Trademark laws protect all the content within this web site including, but not limited to text, images, and coding. No content may be copied or reproduced in any form, hosted elsewhere online, or utilized in any means without the explicit written permission of DiebelSG.com.

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Shipping

All shipments Freight on Board (FOB) Kansas City, MO. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Kansas City, Missouri, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

Notice

Cigars on this website are not intended for or marketed to anyone under the legal age to purchase tobacco products in your jurisdiction (or in your state).

Surgeon General’s Warning: Cigars are not a safe alternative to cigarettes.

Privacy Policy

All of the information we collect via this website is used exclusively for the purpose of fulfilling our customers’ orders, managing their accounts, and to inform customers directly about site updates and periodic specials. If the need arises, we may call the contact number customers provided to resolve an issue, however customers will never receive any sort of phone solicitation from DiebelSG.com. We do not share any of the information provided by our customers with any other.

If at any time you no longer wish to receive emails or wish to have your account terminated, please let us know. Please include as much info as possible with your request such as your name, account login name, address, and telephone number. Upon the receipt of your request we will promptly delete you from our systems.
If you would like to modify or update any of your online account information you can do so yourself via the “My Account” link provided at the top of each page.

Online Safety

All our servers use 128 bit secure socket layers (SSL) verified by Verisign. They encrypt all of your personal information, including credit-card number, name, and address, as the information is validated via the Internet.

Contact Information

Via Mail:
Diebel’s Sportsmens Gallery
426 Ward Parkway
Kansas City, MO 64112

Via Telephone:
(800) 305-2988
Via Email:
[email protected]